Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. When I attempt to change my websafe settings, the following message comes up. Access Virgin Media router settings in modem-only mode. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Go to 192. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Parental controls block websites and applications that you think are unsuitable for your child. on 27-07-2022 14:17. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. 100 nslookup protonvpn. Go to Account settings, then Account details b. Thanks for your response. BTW is there a reason why you are access the old site page for Web Safe?. . Virus Safe - Enabled. If you have any further questions or concerns, they'll be able to support you further. Click the big on/off icon to connect. Plug in your Virgin Media router. 1 Kudo. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. It's been like this since the account was prov. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Switched On Families. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Changes to our Acceptable Use Policy for Virgin Media Mail. Account - Mobile. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . 0. It works now. Some help would be greatly appreciated. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Search. 1. Any website unsuitable for children is blocked by default. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. com (blocked by Web Safe), bestvpn. Main Menu; Go to virginmedia. Web safe provides ultimate protection when using the internet. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. please try again and on the app it just goes to a pagew that does not load. 0 Kudos Reply. please try again and on the app it just goes to a pagew that does not load. 25-02-2023 13:20 - edited 25-02-2023 13:25. Your Mobile Account. 1. 0800 052 9429 Virgin Media. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 99. e. 0. 2 hours ago. The Web Safe function was working properly for the full year that I was. 168. IPCONFIG reports DNS servers as 194. Joining in. We are able to update this setting for you manually too, we just need to confirm a few account details. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 8. I cannot turn off web safe. 168. Account - Cable. 8. Virgin Media Web Safe allows you to restrict certain types of. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. See. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Thanks for the reply @jasoncartwright on the forums. Virgin Mobile. on laptop and moibile, including private browsing. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 9. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. 99. com Address: 185. You’ll be able to block groups of sites by category, configure blocking for specific. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 168. Security matters. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. If you want to know more, the updated sections are 6. Tuning in 690 Views Message 13 of 32 Flag for a moderator. It's says page isn't available. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Access your bills, diagnose faults and manage your package. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. 67. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Once logged in you will see 2 filters; Virus Safe and Child Safe. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. For customers joining. You can change this by clicking on the toggle to switch on or off when needed. It only appears when using Microsoft Edge as the browser. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Select SPAM Settings. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media help and support. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. The Virgin Media blocking method. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Learn how you can change Web Safe settings to turn Child Safe off. Manage Your Account. You can go look up how to change the DNS in whatever operating system you are using yourself. Where you put your Hub can sometimes affect its wireless performance. These are two settings – Virus Safe and Child Safe. They provide the functionality via the Websafe function linked above. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. run the Standard test and confirm the Hostname. 168. org (returns an SSL error), and ProtonVPN. Find. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Click: Web Safe. 8. Virgin Mobile. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. . . 8. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. . Switched On Families. com Address: 185. , fortnite. Any help appreciated. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 8. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Any website unsuitable for children is blocked by default. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. For fraudulent e-mails, forward to phishing@virginmedia. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. 11; 0; 0; rikthemonk. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Child Safe is a known source of many problems. 29 minutes ago. To recover your email address we need your account number, area reference and date of birth. Just joined. com. Virgin Media; My Virgin Media; Shop;. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Switched On Families. It's never been easier to use your Virgin TV thanks to our help guides. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Also check the dns settings of your vpn while you're there. Changes to our Acceptable Use Policy for Virgin Media Mail. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Child safe is stuck off on my account despite it looking like it's active on my settings page. Go to your browser settings and click Advanced settings. But everyone I try, it says oops page is broken. IPCONFIG reports DNS servers as 194. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 0 Kudos Reply. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Contact the site operator for further help. 168. * Call costs may vary. Options. Just sign in to My Virgin Media and change your settings. Go to Account settings, then Account details. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 1. Hi Trying to find a solution to why I cannot access the settings for web safe. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Regards, Steven_L. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. - 5083340. If you changed the computer's network settings to use any Public DNS does that re-gain access. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Account - Mobile. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. Child Safe switched OFF but blocking sites. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Expand the Email option. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. web safe. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. A new secure password will be generated for you. Options. Click on My Apps then Web Safe. View Apps > Web Safe > manage your Web Safe settings - takes. on 21-03-2023 15:29. Parental controls block websites and applications that you think are unsuitable for your child. Options. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Makes sure your dns settings on your computer are manually set - 8. 168. 0 that contains your default network information. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Free with ads. 1. Breaking down some broadband barriers 8. Hi. on 13-06-2022 11:42. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. The Gamer Lounge. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Use a free web proxy and enter Use the Get Magnet Link site. Doesn't work in Igconito, Chrome Browser, Edge or Safari. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 2. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. Virgin Media Web Safe allows you to restrict certain types of. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. . 100 nslookup protonvpn. 1. You’ll then be able to use your same old phone to make. Networking and WiFi. 65% of young people aged 11-16 are in favour of the. Change or cancel your package. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. These are two settings – Virus Safe and Child. Just sign in to My Virgin Media and change your settings. . icon on the upper-left edge of your screen. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I tried to check the AS name as advised on the forum , here is what I found. We created Web Safe for our customers to make browsing safety a no-brainer. . Select the firewall and tick the following protocol. ntt. Kind Regards, Steven_LQuickStart, set up and connections. Use Google translate but you won’t be able to search. If you see two software update options available, choose the one you want to install. I am trying to turn on the web safe settings but it's not working. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. I am trying to turn on the web safe settings but it's not working. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. --. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. New here. Thanks for confirming your details via private message . QuickStart, set up and connections. Here you’ll find all the help you need for Virgin Media related problems and issues. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. I will be able to assist and get this changed for you. Parental Controls and select the setting to “off” to disable parental controls. Joining in. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). 159. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. 8. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 222 and 208. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Instructions here for WIndows PCs. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. com. If, however, you're still experiencing the problem, please pop back to us. To get around this, you need to turn Web Safe off. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Stay safe online. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Have also followed the oft-posted link to the 'old' webpage. on 23-05-2023 15:19. WiFi Max. I have web safe switched off but still certain sites wont load. 8K; 276;. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. b. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Virgin Media Web Safe Log in to your My Virgin Media account. Mark as New; Bookmark this message; Subscribe to this message. Turn your TV on and get connected. Virgin Media Staff. How to access advanced settings. 1 — the Internet’s. Have looked at previous similar posts and have tried. have tried this page, but that also is stuck. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We recommend keeping Virus Safe on. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Manage Your Account. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. This will allow you to. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 6 - 6. 222. It's the same for virus safe and child safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Chatter and natter. From there the Web Safe can be accessed and configured. 0 Kudos. Please can you look into my settings from your side too. 4. View Apps > Web Safe > manage your Web Safe settings - takes. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. I will send a private message - watch out for the purple envelope inviting you in. Account - Cable. Any website unsuitable for children is blocked by default. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Child Safe is a known source of many problems. Reply. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Try both Mac and Windows. Sorry to hear that you're still having problems with this after a few weeks. It is still shown as enabled on the WebSafe website, and Virgin Support. I have web safe switched off but still certain sites wont load. on 18-10-2022 19:33. uk. I will send a private message - watch out for the purple envelope inviting you in. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. on 15-04-2023 15:47. I checked the DNS entries for NordVPN. 8. That is very good since the country is not a member of any signal intelligence alliances. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. Hi. Learn how you can change Web. The computers and devices you wish to authorise are set up so that. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. com IMAP Server. AFAIK Web Safe setting cannot be configured through Hub. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. These are two settings – Virus Safe and Child Safe. In response to Graham_A. Login to the Virgin Media online account in a web browser. If you’d like to change the. Any website unsuitable for children is blocked by default. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. pc. 1 on your browser. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.